Returns & Exchange Policy – EVE Fashion

At EVE Fashion, we want you to love every piece you purchase from us. If for any reason you are not completely satisfied, our Returns & Exchange Policy ensures a smooth process.

1. Eligibility for Returns

1.1. Items must be returned within 7 days of receiving your order.
1.2. Products must be unused, unworn, and unwashed, with original tags and packaging intact.
1.3. Customized or altered products, discounted items, and final-sale products are not eligible for return or exchange.

2. Returns Process

2.1. To request a return, please contact our customer service team with your order number and reason for return.
2.2. Once approved, items must be sent back to the address provided by our support team.
2.3. Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.

3. Exchanges

3.1. If you wish to exchange an item for a different size, color, or design, we will be happy to assist—subject to availability.
3.2. Exchanges follow the same conditions as returns (product must be unused, tags intact, etc.).

4. Refunds

4.1. Refunds are issued only in cases of damaged, defective, or wrong items.
4.2. Refunds will be processed to your original payment method within 7–14 business days after we receive and inspect the returned product.
4.3. For other eligible cases, we may provide a store credit or voucher instead of a cash refund.

5. Non-Returnable Items

• Customized or special-order items

• Gift cards and promotional items

• Products purchased on final sale or clearance

6. Contact Us

If you have any questions about our Returns & Exchange Policy, please contact us via the information provided on our website or official EVE Fashion pages.

💖 Your satisfaction is our priority. At EVE Fashion, we’re committed to making sure your shopping experience is stress-free and delightful.